Support

When you write to us

Tell us what you were doing, what you expected and what happened instead. If it is about one call, the date and time of the call helps us find it. Please do not send recordings by email.

Recording a call

• An iPhone does not let any app record the phone line itself. Repwit records through the microphone, so put a phone call on speaker, or use it for calls on your computer and meetings in the room.
• A recording has to be at least 15 seconds long and can run up to 3 hours.
• You can also bring in a recording made elsewhere: tap Import on the Calls screen, or share an audio file to Repwit from another app.
• Tell the other person you are recording and, where the law requires it, get their agreement.

The review has not arrived

• A review is written after the recording has uploaded and been transcribed. You can leave the screen; the review appears in your Calls list when it is ready.
• If a call says "Not sent. Open to retry.", open it and tap Retry. The recording is still on your phone.
• If a review failed, open the call and tap Retry. Your transcript is kept.

The live coach

• The live coach needs speech recognition that works on the phone itself. If your iPhone or language does not support it, the live coach will not start.
• On a sales call it suggests what to ask next. In a meeting it keeps running notes.
• Turn "Keep a recording" on if you want to play the call back afterwards. With it off, only the text is kept.

Plans and payment

• Your first call is free, any length. After that, the Meetings plan is $14.99 a month or $99.99 a year, and the Sales plan is $29.99 a month or $199.99 a year, in the United States.
• Apple takes the payment. For a refund, ask Apple at reportaproblem.apple.com.
• If you paid but the app does not show your plan, open Settings in the app and tap Restore purchases.

Cancelling a subscription

1. Open the Settings app on your iPhone.
2. Tap your name at the top, then Subscriptions.
3. Tap Repwit, then Cancel Subscription.

You keep your plan until the end of the period you have paid for. Deleting the app or your Repwit account does not cancel the subscription.

Deleting a call

In the Calls list, swipe the call to the left and delete it. The recording, transcript, review and chat are removed from our servers and from your phone.

Deleting your account

1. Open Repwit and go to Settings.
2. Tap "Delete account and all calls" and confirm.

This removes your recordings, transcripts and reviews from our servers and cannot be undone. Cancel your subscription first; deleting the account does not cancel it. If you cannot open the app, write to us from the email address on your account and we will delete it for you.